Confidential admissions desk answering calls 24×7 — your family doesn’t have to wait.
Families call us from exactly one place: the moment home management has stopped working. What follows is not a sales process. It is a clinical pathway that begins with listening — and ends with a stabilised patient in structured treatment.
From the first confidential call to the patient physically arriving at our Sector 92 facility, the typical arc runs 24–48 hours. Emergency admissions are faster.
You call the admissions desk at any hour — day or night. The counsellor who answers listens first. They gather basic context: the substance pattern, how long it has been going on, the urgency from your perspective, the patient’s current medical state, whether they are willing to admit voluntarily. The call is assessment, not sales.
Typical call length: 15–30 minutes. No pressure, no fees, no commitment.
Either by phone or in person, a qualified clinical team member conducts a full assessment — substance use history, withdrawal risk, co-occurring medical conditions, psychiatric history, family context. The assessment determines which treatment pathway is clinically appropriate: inpatient, outpatient, or detox-first.
Typical duration: 45–60 minutes. Confidential. Produces the individualised treatment plan.
Our counsellors coordinate the practical logistics: pickup from your city, what the patient should bring, what the family should prepare at home, how communication will work during treatment, what Day 1 looks like, what the discharge timeline is expected to be. Admission itself is usually within 24–48 hours of the assessment.
Includes pickup across Delhi NCR · family orientation · Day-1 walkthrough.
On Day 1 the patient arrives, receives a full medical examination on-site, meets the care coordinator, is introduced to the facility and the daily programme, and begins the stabilisation phase. The clinical team runs 24×7 during the acute window. Family members receive a first update within 24 hours.
Medical detox begins. Therapy introduced in structured stages. Family sessions scheduled.
Patient is received by the care coordinator. Family completes admission documentation. Valuables catalogued and secured.
On-site psychiatrist conducts the full medical assessment. Vitals, bloodwork, toxicology, withdrawal-risk scoring. Medication protocol planned.
Patient shown their room, common areas, therapy spaces. Daily schedule introduced. Emergency protocols explained.
Structured meal with the resident community. Withdrawal medication begins where clinically indicated. Initial sleep protocol discussed.
First one-on-one with the assigned psychologist. Initial trigger mapping. Treatment plan reviewed with patient.
Downtime. Patients generally find Day 1 emotionally heavy; rest is protected by protocol.
Shared meal. Patient introduced to the resident community in a light, structured session. No pressure to share beyond comfort.
Care coordinator calls the family with a Day-1 update: medical status, admission complete, next family session scheduled.
Phone restrictions during the acute phase are a clinical decision, not a policy of distance. Structured communication protocols keep families informed and involved throughout treatment.
The care coordinator calls your primary family contact daily for the first week, then weekly thereafter. Updates cover medical status, treatment engagement, and any concerns.
Patient phone access is structured — typically 15-minute calls with family, scheduled daily after the first week. Calls are not monitored but happen at designated times.
Structured family therapy sessions run weekly throughout the inpatient stay. In-person for nearby families (Delhi NCR, Ghaziabad, Faridabad), remote for distant cities.
Family visits are scheduled at treatment milestones — typically end of week 2, week 4, and around discharge. Visits happen during structured hours to protect the treatment environment.
Duration is a clinical decision made during the admission assessment — not a pricing bracket chosen by the family. The framework below is how we think about it.
Appropriate for mild dependency, early-stage intervention, or stepping down from a longer programme. Generally paired with intensive outpatient aftercare.
The most common residential length for alcohol addiction. Covers detox, initial therapy phase, and early family integration. Suitable for moderate dependency.
Standard for drug dependency, poly-substance addiction, or patients with failed outpatient attempts. Full therapy arc plus family integration plus discharge planning.
For severe dependency, long-term use, co-occurring medical complexity, or where the home environment requires significant restructuring before discharge.
Tell us who you are, who needs help, and how soon. Our admissions counsellor calls back within 15 minutes — confidentially, no sales pressure.
If your question isn’t here, call us. Our admissions team answers honestly, at any hour.
Confidential · Government Accredited · 24×7